Refund & Cancellation

Shipping and Delivery

• We offer shipping to India. Delivery times and shipping costs will be provided at checkout.

• Orders will be shipped within 2-7 Days from the order date. However, delivery dates are estimates and may vary due to factors beyond our control.

• You are responsible for providing accurate shipping information. SigmaScents is not liable for delays or losses resulting from incorrect or incomplete shipping details.

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Order Cancellation by Customer

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• You may cancel your order under the following conditions:

• Before Shipment: You can cancel your order at any time before it is shipped. Please note that once the order has been processed and dispatched, we are unable to cancel it.

• Cancellation Request: To cancel your order, please contact our customer service team at Sigmascent@gmail.com or 99583 90718 as soon as possible. Provide your order number and the reason for cancellation. We will make every effort to accommodate your request.

• Cancellation Confirmation: Once your cancellation request is processed, we will send you a confirmation email with details of your canceled order.

• Refund should Reflect to the Source of Payment within 2-7 Business Days once the Order Cancellation has been processed.

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Returns and Refunds

• We do not offer a return policy for products that are once sold. If you wish to return a product, please contact our customer service team for instructions.

• For defective or damaged products, we will provide a replacement after verifying the issue.

• In case of any Returns or Replacements, Customer must present an Unboxing Video as a Proof to Verify the Case, If any Damaged Product is Received.

• If you receive a product that is damaged or incorrect, please contact us within 2 days of receiving the product.

• We do not accept returns for opened or used perfume products unless they are defective.